Welcome to John’s Ceylon Tea Co., your go-to destination for exceptional tea experiences. As passionate tea enthusiasts, we're dedicated to sourcing the finest teas for your enjoyment. Before proceeding with your order, please take a moment to review our terms and conditions, along with our privacy policy. These terms govern your use of our website and the placement of orders with us, whether via the internet or by phone. By engaging with our website or making a purchase, you agree to abide by these terms.


Registration & Purchase: To register and purchase goods from www.johnsceylontea.com, you must be at least eighteen years old. It's important to provide accurate and complete information during registration and promptly update any changes. We require your real name, address, phone number, email address, and other necessary details to process your order.

We reserve the right to decline new customer registrations or suspend accounts at our discretion. Additionally, we may terminate access to our services or discontinue the website or services, with or without notice.

Availability: Our product availability is subject to change. While we strive to fulfill all orders, our acceptance of your offer to purchase is contingent upon product availability. If we're unable to deliver the goods you've ordered, we'll notify you promptly and provide a full refund.

Pricing & Product Information: Product prices are displayed on the website at the time of order placement, along with applicable delivery charges. We strive for accuracy, but in the event of pricing errors, we'll inform you promptly and provide options to reconfirm your order or cancel it.

Placing an Order & Order Acceptance: Upon order placement, you'll receive an Order Acknowledgement email and order number, confirming your order with us. The contract between you and John’s Ceylon Tea Co. is completed upon dispatch of the ordered products, unless otherwise notified or cancelled.

Payment: We process payment at the time of order receipt, following verification of your card details and stock availability. Payment must be made with a valid credit or debit card. To prevent unauthorized use, we validate card information against appropriate databases.

Delivery: Ownership of items passes to you upon delivery. Our carrier makes reasonable efforts to deliver, but if unsuccessful, your order will be cancelled, and payment refunded. Please refer to our delivery section for specific options and considerations.

Promotions & Discounts: Promotional offers require valid codes for application during checkout. We're not liable for failing to apply discounts if valid codes are not entered. For telephone orders, promotion codes must be quoted before order placement.

Intellectual Property & Copyright: Content on our website is protected by copyright and intellectual property rights. You may use it for personal, non-commercial purposes only, with all copyright and proprietary notices intact.

Limitations: Our website and software are provided on an "as is" basis, without warranties of any kind, express or implied.

Indemnity: You agree to indemnify and hold John’s Ceylon Tea Co. harmless from liabilities arising from your use of our website or violation of these terms.

Governing Law: The contract between you and John’s Ceylon Tea Co. is governed by English law, with disputes resolved by English courts.


Thank you for choosing John’s Ceylon Tea Co. We're excited to embark on this tea journey with you.